家 常見問題

常見問題

  • General Questions

  • 藍牙信標

  • 資產標籤

  • 物聯網網关

  • 人員標籤

  • 中繼器

  • 傳感器

  • question

  • How long is your expected delivery?

    Minew has a global customer base and we ship to most countries around the globe. The actual delivery time is subjective to the client's location. We offer several shipment methods to meet your time constraints.

  • How does Minew ensure its quality control?

    Minew's product assurance is guaranteed by our premium services: our self-owned R&D團隊, quality engineering, factory production, and etc. Minew's resources and control over every corner of the supply chain ensure only the best quality products will be shipped to our clients. Check https://www.minew.com/our-serivces/

  • Do you test your devices before shipment & delivery?

    Minew executes strict compliance with relevant industry regulations. Our regulatory compliance services ensure 100% compliance testing and authorized certification. Check https://www.minew.com/our-serivces/#regulatory-compliance

  • What is special about Minew?

    Minew is an innovator and manufacturer, focusing on IoT hardware solutions and many other value-adding services. Our value proposition aligns with integrating advanced IoT technologies (e.g., 藍牙, LoRaWAN, LTE-M技術, 4G, 5G, and NB-IoT) with high-quality IoT devices.

  • Why Choose Minew Over Others?

    You should choose Minew because Minew is an experienced IoT hardware provider. The company is with almost two decades of industry expertise and a strong business reputation, both domestically and internationally. Check https://www.minew.com/about-us/

  • What is Minew’s main market offering?

    We offer a whole selection of certified and well-crafted IoT hardware, ranging from BLE sensor tags, to Bluetooth gateways, AoA location positioning tags, 人員標籤, 資產跟蹤器, and so on.

  • Is Minew a trading company specialized in imports & exports or an IoT hardware manufacturer?

    Unlike a middleman, Minew is an innovator and manufacturer in providing IoT devices and hardware solutions (e.g. 入門套件). We have our own R&D teams and robust manufacturing capacity, helping our clients realize end-to-end production. Check https://www.minew.com/about-us/

  • Do you have an interface for connecting devices and data transmitted by Minew’s beacons?

    Minew provides an app and app development document for viewing product broadcast data and configuring products.

  • Can the E7 remove the battery and support an external power supply?

    Simply solder your own wires and replace the battery with an external power source, or let us customize it for you if you need to ship in bulk.

  • What’s the best way to install a beacon to have the strongest signal and broadcasting range?

    If the installation height is less than 2 米, the orientation of the three directions doesn't matter much. If the installation height exceeds three meters, the antenna should be placed in the downward position to have stronger signals.

  • MBM01超遠程信標有哪些建議的部署方式?

    信標嘅信號廣播波形為心形, 意味住天線兩側嘅強度都係最佳嘅. 因此, 首先放置天線，然後把兩側放置喺過道中以獲得最佳信號. 注意: 如果展廳中有多個信標, 您可以: 1. 較廣播強度並縮短距離. 2. 使用RSSI過濾信號強度.

  • Can I add ACC sensor to MTB02 Paper-battery Asset Tag?

    係, there is a space reservation for the extended plug-in.

  • What is the impact on battery life if some tags remain off for 6 months before being turned on?

    According to product tests, the average energy consumption is very low when not turned on. Storing the product for 6 months under suitable conditions has no significant effect on its lifespan.

  • Can Minew’s asset tags identify whether the asset is stacked?

    If it is only necessary to determine whether the assets are stacked or not, a video/image sensor can be useful.

  • What is the operating voltage range of the MTB02 Paper-battery Asset Tag? What about the minimum voltage when not broadcasting?

    MTB02 stops working when the battery voltage falls below 1.2V or 1200mV.

  • G1物聯網藍牙網关是否支持HTTP/MQTT網絡協議?

    G1網关撐MQTT同HTTP網絡協議, 允許你根據需要選擇.

  • 點解透過G1 IoT藍牙網关接收嘅數據似乎延遲?

    G1網关默認每秒上傳一次Beacon嘅廣播數據, 可能被視為 "延遲." 你可以喺配置頁面縮短上傳間隔.

  • Does the MG3 Mini USB Gateway or MG4 Rechargeable IoT Gateway support data pre-parsing?

    MG3 or MG4 gateway does not support data pre-parsing. For this feature, please consider using the G1 IoT Bluetooth Gateway.

  • Does MG3 Mini USB Gateway or MG4 Rechargeable IoT Gateway support duplicate data filtering?

    MG3 or MG4 gateway does not support duplicate data filtering. For this feature, please consider using the G1 IoT Bluetooth Gateway.

  • 點解G1 IoT藍牙網关喺成功連接到Azure IoT中心後無法接收報告嘅數據?

    Azure IoT中心具有D2C數據包大小限制. 請點擊呢度 查看您的服務是否受到影響，並相應地調整G1網关數據包大小以滿足平台要求.

  • Does MG3 Mini USB Gateway support the wireless security protocol (802.1x RADIUS enterprise authentication)?

    MG3 gateway currently does not support 802.1x RADIUS authentication, but it can support four EAP methods depending on the hardware: EAP-TLS, PEAP, EAP-TTLS, and EAP-FAST. The G1 IoT Bluetooth® Gateway supports 802.1x RADIUS authentication.

  • In G2, is it possible to determine and access the Angle of Arrival (迎差) of the packet using a C or Python script?

    The gateway uploads received Bluetooth data to the server, either from a Bluetooth connection or broadcast packets, and customers can choose how to retrieve this data from the server.

  • After repowering, do we need to press the button on the side of the MG5 every time in order for the MG5 to communicate with the MQTT server?

    The MG5's current firmware requires manual power-on after depletion and reconnection to an external power source. An auto start and restart function is expected soon.

  • How does MG5 achieve offline data storage?

    The MG5 has built-in information sources like GNSS positioning, 溫度, and battery level, all stored internally. If the network is disconnected or it's not time to upload, BLE scan results are also stored. The storage can hold approximately 50,000 entries; once full, the oldest data is discarded to make room for new data.

  • G1物聯網藍牙網关是否支持連接LTE路由器嘅WiFi?

    G1網關可以透過LTE便攜式WiFi連接到熱點, 需要身份驗證嘅除外. 對於未經身份驗證嘅WiFi, 確保按照正確嘅步驟連接到網關.

  • G1物聯網藍牙網关撐WiFi呀 6 (IEEE 802.11ax)?

    G1最高撐WiFi 4 並且唔撐WiFi 6. 然而, 大多數路由器都向後兼容, 咁我哋嘅網關就可以連接到WiFi 6 路由器，但無法實現WiFi 6 速度.

  • Can customers program the unit of Minew’s IoT gateway?

    Minew's IoT gateway supports firmware programming ports. For more information regarding the specific versions, contact our engineers.

  • How does the MWB01 Dynamic Tag fulfill personnel management?

    MWB01 Dynamic Tag achieves personnel management and indoor positioning by leveraging built-in NFC function and Bluetooth LE tracking technology. 另外, the MWB01 is portable, lightweight, and supports various wearable options.

  • What is the expected service lifespan of the MWC02 Ultra-thin Location Card?

    MWC02 Ultra-thin Location Card supports an above 2-year service life. To cope with various application scenarios, MWC02 is also upgraded with IP67 waterproof ability.

  • What is the estimated broadcasting range of the C10 card beacon?

    C10 card beacon supports Bluetooth® 5.0 and a 100-meter broadcast transmission range, particularly applicable to indoor settings, such as hospitals and workplaces.

  • How to enable the sleeping mode of B7 Button Wristband?

    After enabling "Trigger Settings" and completing the ACC setup, customers can turn off "Usual Broadcast". This will make the frame broadcast for a configurable period only when ACC is triggered and stop when not triggered. 此外, no firmware update is required.

  • Can the MBT02 Asset Bluetooth Repeater be modified so that only acceleration can trigger scanning?

    係, it can be modified. The current MBT02 board has a reserved acceleration sensor; it just requires firmware adaptation.

  • Is it possible to receive and parse MSR01 data on a PC without a Minew gateway?

    The PC cannot directly scan the beacon's broadcast data, but it can be scanned and received using the external Nordic DK tool or by downloading the PC version of NRF Connect.

  • Will MSR01’s radar signal cause any harm to human bodies?

    The radar operates at a safe 60GHz frequency, posing no harm to humans. Radar systems, including those operating at 60GHz, are designed to ensure safety within established human exposure limits.

  • What does the MSR01 Millimeter Wave Radar Sensor reply on to recognize people or objects by?

    It utilizes human identification characteristics, which may also extend to animals, but with potential radar interference from metal. Height detection settings can filter out such interference when there's human traffic. Objects can be detected without additional labels, and the algorithm distinguishes automatically between humans and other objects.

  • How is your S4 Bluetooth 5.0 Door Sensor built to interact with magnets. Reed Switch or Magnetic sensor?

    When the magnet is near the circuit, it signals a 'closed' state; when the magnet moves away, it signals an 'open' state.

  • What is the sensitivity of the Bluetooth 5.0 門傳感器? Is it adjustable?

    現時, the S4 has a maximum sensing distance of 2.5 cm and does not support sensitivity adjustment via programming. Theoretically, adjusting the size and strength of the magnet can alter the sensing distance.

  • What is the maximum distance between the two parts that S4 Bluetooth 5.0 Door Sensor can detect?

    Based on previous hardware testing, the S4 body can detect the magnet at a maximum trigger distance of approximately 25 毫米. In practical tests, it reliably detected closure within a shell spacing of about 1-2 厘米. Using a larger and stronger magnet theoretically extends the maximum trigger distance further.

  • What is the waterproof rating of the MST01’s display screen?

    係, the IP65 waterproof rating applies to both the sensor body and its components when assembled and sealed according to design specifications.
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